About Me
As a Customer Service Representative, Tom Xue is responsible for providing support and assistance to customers with their inquiries and concerns related to products and services. He acts as the main point of contact between the customer and Smile, and is expected to have a good understanding of the products and services offered by the company.
His main duties include handling customer inquiries via email, phone, or in-person, managing customer orders and tracking deliveries, handling complaints and resolving issues in a timely and professional manner, providing information about products and services, and maintaining customer records and databases.
As a successful Customer Service Representative in a professional lighting manufacturer, Tom Xue has excellent communication and interpersonal skills, be able to work in a fast-paced environment, has good problem-solving skills, be detail-oriented, and has a positive and helpful attitude towards customers. He also has good knowledge of the company’s products and services, as well as policies and procedures related to customer service.
Motto： Exceeding expectations, one light at a time.
Expertise & Skills
As a Customer Service Representative in a professional lighting factory, Tom Xue has excellent communication and problem-solving skills, as well as strong knowledge of lighting products, technical issues, and order processing systems. He is able to handle customer inquiries and complaints, process orders, and provide product information and technical support in a timely and professional manner. Also he is organized, detail-oriented, and able to work collaboratively with other departments to ensure customer satisfaction.
Work Edification: As a Customer Service Representative in a professional lighting factory, you will be responsible for providing exceptional customer service, technical support, and product knowledge to customers, ensuring their satisfaction and loyalty.