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Frequently Asked Question

Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
For order less than USD3000, 100% T/T in advance. For order more than 3000USD, 50% T/T in advance, the 50% balance should be paid before shipment. (You should be reponsible for all the bank charge), We'll show vou the photos of the products and packages before you pay thebalance. We accept paypal, TT. Western Union.

Delivery: EXW, FOB,CIF, CFRA
The specific delivery time depends on the items and the quantity of your order.
Yes, definitely, we have 100% test before delivery.
Generally, we pack our goods in neutral white boxes and brown cartons, and if separate foam cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Yes, Please inform us formally before the order and confirm the design firstly based on our sample.
1. let us know your requirements or application;
2. We quote according to your requirements or our suggestions;
3. You confirms the samples and places deposit for formal order.
1. We keep good quality and competitive price to ensure our customers benefit;
2. SmileLighting respect every customer as our friend and we sincerely do business and make friends with you, no matter where you come from.
1. Waranty perod of 3 years;
2. Provide 3% pare parts fraile parts;
3. High-definition pictures (non-custom);
4. Can pay or broken goods (freight);
5. For the regular customers who cooperate for more than two years, the warranty period can be extended.
1. For the products with large volume and large area of fragile part, we will suggest making wooden frame for outer packin g (the cost shall be paid by the customer);
2. For the crystal part, the corresponding compensation will be made after the evaluation.
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